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Avoid double bookings by integrating your favorite calendar

May 23, 2018 in Product

Say goodbye to time-consuming and burdensome manual processes like manual meeting invites or reminders via emails. Managing your schedule has never been easier. To make sure your calendar is up to date, we recently introduced Calendar integrations.

Now, it is possible to integrate your 24sessions account with your favourite calendar like Outlook, Google Calendar & Office365. That way, rescheduled and changed meetings will be automatically updated. The integration also checks the calendar for conflicts to avoid double bookings.

Get started with your calendar integration here.

Video chat: Reinventing meetings by solving 5 unmet needs

May 8, 2018 in Product

Now that everything around us is digital, video chat has become the best way to build genuine personal relationships with your customers. But if you’re making customers jump through hoops (like downloading software) or using poor-quality tools where customers can’t tell your nose from your ear, the experience will be more frustrating than enjoyable. And don’t get me started on the endless back and forth emailing to schedule the session in the first place!

To prevent you from smashing your computer, we now reinvented online video meetings. And here’s how we did it…    

effortless video chat

When we designed our current meeting solution, we first identified 5 unmet needs that every advisor, consultant, sales manager, account manager, coach, teacher and recruiter experiences when using video communication. This is how we tackle them and turn your video meetings into an effortless, engaging experience for both you and your customer.

1. No more email hassle through automated scheduling

Email here, email there, email back & repeat. So much time is lost to get the meeting scheduled and our customers despise this above all. And it doesn’t end there. Once a meeting is finally scheduled, they have to repeat this process when following up on the meeting as well as reminding the client about what video chat tool to use to join the meeting. This never-ending manual effort of reminding and instructing your customers is time consuming and frustrating.

Fortunately, we learned how to scratch the itch. Our platform enables you to get booked and meet in the video chat without any further interaction. Your potential clients can book a meeting by themselves, get automated reminders and get instructions on how to join the video chat, all of this without any manual messages sent by you. This also works with multi-party meetings. We will remind you and your customer when a session is about to start through notifications (email and text messages). Let’s leave the no-shows to our dating life 😉

2. Avoid downloads or installations so video chat meetings start on time

So much frustration comes when your meeting gets delayed because of technical issues. You did everything in your power to arrange the meeting, sent reminders and explained where and how to join the meeting. But still it gets delayed because your client needs to install or download software with additional plug-ins to make the video chat happen.

This doesn’t exist in our book. 24sessions is built on a cutting-edge WebRTC technology which means that you don’t have to download any software. Instead, open your Internet browser and enter a video chat room immediately on any device.

3. When internet connection lets you down, the 24s Bot saves your video chat

The third frustration is linked to a poor connection. You start the video chat, greet each other and get ready to kick ass your meeting. Then, all of a sudden the screen freezes. You refresh and it’s back, but a minute later you cry out in anger again. Ouch.

In case of a bad connection our platform allows you to simply switch to only screen sharing. In this way you can quickly show how your product works. Neither microphone nor webcam is needed for the client so that you can deliver your demo even with unstable connection.

4. Connect with the world through auto-calculating time differences

When you’re doing your sales demos online, it’s easy to cross borders. So it’s most likely that you work with clients in different time zones. Precious time gets lost by constantly calculating the time differences when you’re trying to schedule a demo.

We solved this by integrating Google, Outlook and Office365 calendars straight into your meeting overview so that you can always see what time slots are available in different time zones of both you and your client.

5. All-in-1 solution: No more multiple software!

Companies often use multiple software tools to reach their end goal. This often leads to compatibility, update or installing issues which makes it a frustrating experience.

Skype + Calendly

Now imagine Skype having a baby with Calendly. Yep. No multiple software is needed because 24sessions combines both video calls and meeting management tools. The aspiration of enterprises as we found out is to have it all in one. They sketched the perfect situation like this: “We want everything from scheduling to reminders, from reminders to the demo, from making notes during the demo to registering them in our database, all in one place”.

Do you recognize these top 5 frustrations? Then, get in touch with us today to see how we can help you save time, grow less grey hairs and be awesome in future video chat meetings.

24sessions is proudly partnering with Genesys

April 19, 2018 in Company

We are excited to announce our partnership with Genesys, the global leader in Customer Experience Platforms. Genesys empowers over 10.000 companies in 100+ countries to create exceptional omnichannel experiences, journeys and relationships.

Genesys video integration for sales agents, account managers & (financial) advisors

Through our collaboration, we effortlessly integrate the 24sessions video solution with the Genesys customer experience platform. This allows Genesys’ customers to seamlessly connect with their customers and deliver high-quality, visual experiences. Our partnership with Genesys has already resulted in 3 new solutions for our enterprise and SMB clients:

  1. Online sales via video chat
  2. Desk- and field account management via video chat
  3. (Financial) advice via video-chat

Coming soon: 24sessions Genesys Appfoundry

Soon, our integration will also be featured on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions.

Interested to learn more about our integrations? Contact Rutger Teunissen and find out how it can work for you. 

New Feature: Audio by Phone

December 14, 2017 in Product

Establishing a solid connection remains the number one concern for people considering video chat meetings. Well good news, those days of uncertainty are over: with our Audio by Phone solution, connection is not just an option but a promise.

So what’s in it for me?

In case you might experience some inconveniences in your audio or video due to a weak internet connection, Audio by Phone is here to help you out. You can simply continue verbal communication over phone and still use our most beloved 24sessions features on your desktop:

  • Your customer can still see you on his/her screen via 24sessions (even though he/she might not be visible for you).
  • You can still share your screen with your customer.
  • You and your customer are still able to use the chat function and exchange documents.

How can I use streaming?

  • During a video chat: you can switch to streaming by clicking the ‘Audio by phone’ button and following the instructions shown on screen. Both you and your customer will be instructed to call a phone number and to enter a code (both will be provided on your screen). .
  • Before a video connection: whenever you are not able to establish a video connection for whatever reason, there is an automatic fall-back that allows you to still continue and connect via streaming.

No worries, streaming your video chat over phone is free, so no costs for calling will be billed.

Please feel free to contact one of our Customer Success Managers if you have any questions left!

 

New on 24sessions: Multi-party Meetings

November 13, 2017 in Product

We’ve got more good news coming your way: we’ve made it easier to schedule meetings with multiple guests in our 24sessions tool. This means that you can now invite several people on different locations for a video chat meeting!

What’s in it for you?

This can be convenient in particular when meeting guests who are dispersed over different locations. Furthermore, it could also be really valuable in meetings with for example an advisor, a client and a consultant. We would recommend you to limit the number of guests to a maximum of 5 in order to ensure good connection quality.

So how does it work?

In the ‘Schedule’ module, you can now simply add more people to your video chat meeting invitation by entering multiple email addresses separated with commas, as shown in the example below. Hereafter, enter the name for the invited group and fill out the details as usual, and off you go!