We are excited to announce our partnership with Genesys, the global leader in Customer Experience Platforms. Genesys empowers over 10.000 companies in 100+ countries to create exceptional omnichannel experiences, journeys and relationships.
Genesys video integration for sales agents, account managers & (financial) advisors
Through our collaboration, we effortlessly integrate the 24sessions video solution with the Genesys customer experience platform. This allows Genesys’ customers to seamlessly connect with their customers and deliver high-quality, visual experiences. Our partnership with Genesys has already resulted in 3 new solutions for our enterprise and SMB clients:
- Online sales via video chat
- Desk- and field account management via video chat
- (Financial) advice via video-chat
Coming soon: 24sessions Genesys Appfoundry
Soon, our integration will also be featured on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions.
Interested to learn more about our integrations? Contact Rutger Teunissen and find out how it can work for you.
Establishing a solid connection remains the number one concern for people considering video chat meetings. Well good news, those days of uncertainty are over: with our Audio by Phone solution, connection is not just an option but a promise.
So what’s in it for me?
In case you might experience some inconveniences in your audio or video due to a weak internet connection, Audio by Phone is here to help you out. You can simply continue verbal communication over phone and still use our most beloved 24sessions features on your desktop:
- Your customer can still see you on his/her screen via 24sessions (even though he/she might not be visible for you).
- You can still share your screen with your customer.
- You and your customer are still able to use the chat function and exchange documents.
How can I use streaming?
- During a video chat: you can switch to streaming by clicking the ‘Audio by phone’ button and following the instructions shown on screen. Both you and your customer will be instructed to call a phone number and to enter a code (both will be provided on your screen). .
- Before a video connection: whenever you are not able to establish a video connection for whatever reason, there is an automatic fall-back that allows you to still continue and connect via streaming.
No worries, streaming your video chat over phone is free, so no costs for calling will be billed.
Please feel free to contact one of our Customer Success Managers if you have any questions left!
We’ve got more good news coming your way: we’ve made it easier to schedule meetings with multiple guests in our 24sessions tool. This means that you can now invite several people on different locations for a video chat meeting!
What’s in it for you?
This can be convenient in particular when meeting guests who are dispersed over different locations. Furthermore, it could also be really valuable in meetings with for example an advisor, a client and a consultant. We would recommend you to limit the number of guests to a maximum of 5 in order to ensure good connection quality.
So how does it work?
In the ‘Schedule’ module, you can now simply add more people to your video chat meeting invitation by entering multiple email addresses separated with commas, as shown in the example below. Hereafter, enter the name for the invited group and fill out the details as usual, and off you go!
This one belongs to the category ‘Epic News’. Together with Spotta, a dutch flyer delivery service, we’re nominated for the prestigious Recruitment Tech Awards and we need your help to win it!
Continue reading »
Great news! Apple recently upgraded their popular Mac browser Safari to work natively (out of the box) with WebRTC technology. Since 24sessions uses WebRTC to establish a video/audio connection this is great news for you! Continue reading »
Goed nieuws als u een actief profiel heeft op Advieskeuze.nl. Dankzij onze integratie kunnen bezoekers op Advieskeuze afspraken plannen met uw adviseurs. Deze afspraken komen direct in uw agenda dankzij 24sessions. Na het gesprek kunt u ook direct een Advieskeuze review verdienen. Continue reading »
Video is not a new communication channel – it has been widely used in B2B (video conferencing being the most obvious one) and C2C (think using Skype, Hangouts or Facetime with friends or family) settings. Currently, there has been a trend across many industries to add video communication as a B2C communication channel. Continue reading »
Nuon presenteert de energiescan. Een mooie samenwerking tussen de energieleverancier en 24sessions. Met deze nieuwe service wil Nuon consumenten en ondernemers met een kantoor aan huis belonen door gratis energieadvies aan te bieden via een videogesprek. De enige voorwaarde is dat je langer dan 1 jaar klant bent bij Nuon.
Continue reading »
Oh yeah! We are one of the 10 best B2B startups in Europe. This was announced during the European Digital Top 50 award in Helsinki.
To celebrate Europe’s thriving tech scene, Google, McKinsey & Rocket Internet have founded the Digital Top 50 Awards to recognize the most promising Start-ups, Scale-ups and Tech for Social Impact Companies, who will be Europe’s Digital Market Leaders of tomorrow.
24sessions was the only dutch startup nominated for this prestigious award. After a jury of key figures in the European tech, consulting, academic, corporate and investment community reviewed our company, they eventually named us one of the 10 best B2B startups in Europe.
Want to read more about the Digital Top 50 Awards? Check this link: https://www.dt50.org/
We’re excited to announce yet another company started using 24sessions: Zwitserleven! They’ll be using 24sessions for advice regarding pensions.
Zwitserleven starts giving advice via video chat!
Zwitserleven is a dutch insurance company founded more than 100 years ago. Their main focus is on pensions for now and later. Zwitserleven wil use 24sessions to provide their customers with online advice whenever they need it. We are very proud to have them on board and we can’t wait to see the company give advice with 24sessions.
What can we do for you?
A study showed that 90% of the consumers want human advice delivered online. Instead of searching for a suitable expert, pick a date, drive to the expert only to find out the expert isn’t what they were looking for, consumers can now just go online and meet via video chat. This way 24sessions improves conversion rates and customer satisfaction, while also saving experts’ time and travel expenses.
Want to learn more about 24sessions? Contact us or register directly for a free trial.