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Bakker & Jansen's advice process required them to visit clients 2 to 3 times in person. To make this process more efficient and more personal, they started to work with 24sessions. Customers can now talk to an adviser via video chat whenever it suits them.
9.7 customer rating of online advice conversations
30-45 minutes saved per conversation
70% of meetings took place outside office hours
Bakker & Jansen didn't just add video chat as a "nice to have". With our guidance, we helped them roll out mortgage chat advice 2.0.
24sessions makes our advice process really efficient without making it less personal. Also, the platform is really easy to use for us and our clients.