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Hurray, we’re ISO 27001 certified!

October 25, 2018 in Company

ISO 27001

We recently received our ISO 27001 certification and we’re really proud of this. We know security is not optional and the ISO 27001 certification confirms our information security capabilities. This certification also strengthens our position as an enterprise-grade player.

We’re particularly proud of the fact that the independent auditor stated that 24sessions is ‘Years ahead of where young software companies typically are in terms of maturity of the ISMS (Information Security Management System) and security by design’.

We are serious about security

Our ISO 27001 certification applies to the entire company from development, hosting and project management to our customer success services and support.

At 24sessions, we believe that high security is a mandatory requirement when it comes to both our customer interactions and our internal team that builds and ensures the implementation of our product across customers’ locations.

All our data storages use industry-level encryption to ensure safety of the data. Additionally, all data and media streams used inside our video-chat are end-to-end encrypted which guarantees that only meeting participants can access them.

Besides that, we keep 24sessions team-aware and up-to-date with recent security developments. We provide ongoing security trainings to make sure that the topic of security is always a priority.

– Konstantin Goncharuk, CTO at 24sessions

Continuous improvement for maintaining the ISO 27001 certification

ISO 27001 provides a very elaborate information security framework for every aspect of a business, based on a Plan – Do – Check – Act cycle. This iterative process is designed to drive continuous improvement of the ISMS. The certification is a 3-year cycle with audits in between, to ensure we’re operating and maintaining the ISMS.

Find out more about how our product ensures secure and safe video meetings.

A grand launch on Product Hunt

October 11, 2018 in Company

24sessions on Product Hunt

We’re proud to announce our launch on Product Hunt!

We’re proud because it’s been hell of a ride. In the early days, 24sessions started as a marketplace for personal advisors where they could make appointments to provide their expertise via live video-chat. It turned out that clients were looking for something different and the company almost failed.

Thankfully, we were able to let go of the initial idea of a marketplace, and decided to pursue a SaaS (Software as a service) model, which happened to be a lot more popular among customers looking for advice delivered online.

Hello on-demand economy

We found out that customers want to meet instantly (hello on-demand economy) and if not instantly than they want to book a meeting for the future while staying on top of their agenda. We therefore introduced self-serving booking forms which give customers a lot of freedom, while companies can offer them a fully branded experience by customizing the embedded forms on their websites.

Schedule

Completely download-less experience

The video meeting than happens in a web browser, which means there is nothing to be downloaded for both customers and companies. That often becomes a deal-breaker for those looking for a seamless experience as opposed to other solutions where downloads and updates are required.

Meet effortlessly

Learn, learn, learn

Over time we realized that customer interaction doesn’t end when the meetings end. And so we introduced features to our video-chat that enable you tracking conversations, analyzing what has been said and finally optimizing your communication. In this way you can nurture relationships with your customers and make them stick to what you offer.

Learn from your meetings

More awesomeness is coming if you give us some love!

It’s these slick features that customers fell in love with and which turned the initial not-so-great marketplace idea into one of the best B2B startups in Europe. And 24sessions doesn’t stop here. Buckle up, upvote us on Product Hunt and help us bring you more awesome features such as conversational analytics (on the way!).

24sessions at TheNextWeb 2018

June 1, 2018 in Company

TheNextWeb conference is at the forefront of the global technology events since 2006. This year, 19 carefully curated tracks attracted innovators from all over the world and shaped the conversation on how new technologies like VR and AI will affect the digital ecosystem.

The event, which took place in beautiful Westerpark at the centre of Amsterdam, attracted 250 exhibiting startups and more than 15,000 visitors in a perfectly organised networking environment.

We, the 24sessions team, got invited to showcase our video chat technology in the Future of Work pavilion along with other startups who are breaking ground in emerging technologies such as AI and blockchain. In our interactive booth we created a live meeting room where people had the chance to experience 24sessions first hand! It was a blast! 

The two days of inspiring talks, lectures and workshops given by visionaries, trend forecasters and trendsetters were genuinely thought-provoking. We had a great time talking with video chat lovers and passionate people from all over the globe. Check out the video to see TheNextWeb through our eyes 🙂

GDPR is coming, and we’re ready for it!

May 23, 2018 in Company

GDPR this…  GDPR that… GDPR what do we do now?!

Only four letters, but you’ve probably heard them over and over again the last couple of weeks. GDPR is the new EU General Data Protection Regulation that will set a new standard on how companies use and protect EU citizens’ data. It will take effect from May 25, 2018.

No panic! We’ve been working hard to prepare for GDPR and ensure that we meet all obligations. After reviewing our approach to storing, handling and processing data, we’ve made some changes to our terms and policies.

gdpr new

We wanted to make sure that all of our customers feel confident using 24sessions and have a better understanding of their options about controlling their personal data within 24sessions. For more information about our security click here: https://24sessions.com/www/security/

If you have any questions about how GDPR affects you as a customer, please reach out to us on the livechat or support@24sessions.com

24sessions is proudly partnering with Genesys

April 19, 2018 in Company

We are excited to announce our partnership with Genesys, the global leader in Customer Experience Platforms. Genesys empowers over 10.000 companies in 100+ countries to create exceptional omnichannel experiences, journeys and relationships.

Genesys video integration for sales agents, account managers & (financial) advisors

Through our collaboration, we effortlessly integrate the 24sessions video solution with the Genesys customer experience platform. This allows Genesys’ customers to seamlessly connect with their customers and deliver high-quality, visual experiences. Our partnership with Genesys has already resulted in 3 new solutions for our enterprise and SMB clients:

  1. Online sales via video chat
  2. Desk- and field account management via video chat
  3. (Financial) advice via video-chat

Coming soon: 24sessions Genesys Appfoundry

Soon, our integration will also be featured on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions.

Interested to learn more about our integrations? Contact Rutger Teunissen and find out how it can work for you.