Privacy policy 24sessions – Version 1.1 – Date: 1 Dec 2017

24sessions.com B.V. is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services (collectively “Services”). This policy covers all 24sessions websites, (sub)domains, mobile applications, and desktop clients and is applicable worldwide.

This policy outlines our handling practices, how we collect and use the personal information you provide through online and offline. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. If you give us personal information, we will treat it according to this policy. This policy may be updated from time to time and our website will indicate when the policy has been updated. You may access the current version at any time by clicking on the “Privacy” link at the footer on our website.

Collection of your personal information

Described below are situations in which personal information is collected and the purposes for which it is collected. “Personal Information” is any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, credit or debit card number, title, information generated from use of our Services, and other information required to provide a service, deliver a service, or carry out a transaction you have requested. Some of the reasons we collect your Personal Information may include:

  • Account registration
  • Use of certain Product features
  • Generating reports based on information collected from use of our Services
  • Requesting service and support for our Services and providing such support
  • Placing transactions or orders
  • Registering to attend a seminar or webinar
  • Participating in an online survey
  • Submitting an entry for an opt-in sweepstakes or other promotion
  • Billing and collecting payments for our Services
  • Participating in discussion groups or forums
  • Registering for membership programs or newsletter subscriptions
  • Customizing the advertising and content you see

Information collected by the User

A User, as defined in the terms of use,  may store or upload client data into the Services. 24sessions has no direct relationship with the individuals whose Personal Information it hosts as part of client data. Each User is responsible for providing notice to its customers and third persons concerning the purpose for which the User collects their Personal Information and how this Personal Data is processed in or through the Service as part of Client Data.

Uses of your Personal Information

We will use your Personal Information only in accordance with our Privacy Policy. If you do not wish us to continue using your Personal Information in this manner, you may request that your account be deactivated as specified below. Some of the ways we may use your Personal Information include:

  • To process your orders and deliver the Services that you have ordered.
  • To provide reports based on information collected from use of our Services.
  • To keep you up to date on the latest Product announcements, software updates, software upgrades, system enhancements, special offers, and other information, provided that you can edit your marketing preferences at any time as described below.
  • To provide support, customer feedback and assistance for our Services.
  • To provide the ability to create personal profile areas and view protected content.
  • To provide the ability to contact you, and provide you with shipping and billing information.
  • To provide opt-in contests, sweepstakes or other marketing or promotional activities on the 24sessions.com website or affiliate websites. Personal Information may be collected to administer those programs.
  • To conduct questionnaires and surveys in order to provide better Services to our customers and end users. Your completion of any questionnaires is voluntary.
  • To support recruitment inquiries.
  • To understand more about you, so we can personalize newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on Services that may be of interest.
  • To provide information on your request to another individual such as a friend or co-worker.
  • To meet contract obligations.

How we protect your personal information

24sessions is committed to protecting the Personal Information you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure.

When we transfer credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.

We recommend you to take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

If you have any questions about the security of your personal information, you can contact us at support@24sessions.com.

Accessing and updating your Personal Information

Upon request 24sessions will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information, as well as object against processing your personal data based on legitimate reasons.

We will retain your information for as long as your account is active or as needed to provide the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You are entitled to withdraw your given approval for processing your personal data.

Request can be submitted by sending an email to support@24sessions.com. We will respond to your request within a reasonable timeframe.

Do we disclose any information to outside parties?

We do not sell or rent your Personal Information to third parties for marketing purposes.

We may share your Personal Information within 24sessions, its affiliated companies and with third party service providers for purposes of data processing or storage.

We may also share your Personal Information with business partners, service vendors, authorized third-party agents or contractors in order to provide a requested Product or transaction, including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration and providing customer support. We only provide these third parties with the minimum amount of Personal Information necessary to complete/utilize the requested Product or transaction, and the third parties are not permitted to use your Personal Information except for limited purpose of completing/providing the requested Product or transaction.

As required by law, we may respond to subpoenas, court orders, or similar legal process by disclosing your Personal Information and other related information, if necessary; We also may choose to establish or exercise our legal rights or defend against legal claims.

We may collect and possibly share Personal Information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of 24sessions terms of service, or as otherwise required by law.

While navigating 24sessions website or Services you may be directed to content or functionality that is hosted by a third-party supplier. When information is collected on behalf of 24sessions exclusively, 24sessions privacy policy will be referenced and will govern how your information is used. For other, non-24sessions sites or Services, the site/service owner’s privacy policy will be referenced. You should review such supplier’s privacy and security policies prior to use.

We will ask for your consent before we use or share your information for any purpose other than the reason you provided it or as otherwise provided by this policy. In order to let us know your preferences, we will require an action on your part, such as checking the appropriate option, to indicate your consent.

Referrals

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. 24sessions may store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at support@24sessions.com to request that we remove this information from our database.

Unsubscribing

Each promotional email from 24sessions includes instructions on how you can unsubscribe from that category of mailing.

If you have additional questions regarding your disclosure choices and 24sessions policies regarding receipt of promotional email, you may contact 24sessions by sending an email with your name and email address to support@24sessions.com

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

What cookies are used on this website and why?

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

In addition, by using some of our Services, network information may be transmitted back to us such as Product usage information. This information is transmitted back to us so we can determine how users are interacting with our Services, to assist us with improving our Services, and to correct any problems that may occur.

Tracking Technologies

We 24sessions and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

Mobile Application

When you download and use our Services, we can automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”).

We may send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

Geolocation

We collect your location based information for the purpose of optimizing your connection to our data center. We will only share this information with our data center provider for the sole purpose of providing you this service.

If you do not wish to allow us to share your information in this manner please opt-out by contacting us at support@24sessions.com

You may opt-out of location based Services at any time by editing the setting at the device level or by emailing us at support@24sessions.com.

Notice to European Users

24sessions is a European company with headquarters in Amsterdam, The Netherlands. This privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

Policy updates

24sessions may amend this privacy statement from time to time, and at any time. We will post a notice on this website whenever this privacy statement is materially changed. Your continued use of the 24sessions website or Services after any change will signify and confirm your assent to those changes.

Right to complain

If you do not agree with the way your personal data is processed you have the right to file a complaint at support@24sessions.com.

Contacting us

Questions regarding this privacy statement should be directed to 24sessions support by emailing us at: support@24sessions.com

24sessions.com B.V.
Hogehilweg 19, 1101 CB, Amsterdam
Contact: Support@24sessions.com